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Account Management
How do I contact customer support?
To contact our Customer Support Team, go to your Account tab and click on Contact customer support. You can send us a message, and we'll get back to you within 12–24 hours. You can also email us at [email protected]. Our customer support team ca
How do I pause or cancel my treatment?
You can pause or cancel your treatment anytime. In your account dashboard, select the treatment you want to change, then choose to pause or cancel it. If you need a break but plan to come back, pausing is the easier option: it keeps your prescription
How do I update my payment method?
To update your payment method, go to the Account tab and click Payment methods to update your payment details.
How do I update my shipping address and personal information?
To update your shipping address or personal information, go to the Account tab and click Personal information to update your details.