The shipping process consists of two main stages. First, our third-party logistics provider (3PL) processes and ships your order within 1–3 business days. Once shipped, delivery times are:. Within the continental US: 3–5 business days. International:
We currently ship internationally to Australia, Canada, Czech Republic, Denmark, France, Germany, China, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Sweden, Switzerland, the United Arab
Within the continental US: Free shipping on orders above $50; $5 flat fee for orders under $50. International orders: Shipping fees depend on package weight and destination. We subsidize these costs by $10–$50 depending on your order amount. For cust
No. The product price includes taxes, duties, and import fees for your country. Customs may occasionally request proof of identity or shipment details, which we can help with. If you have questions, contact us here.
If your order is lost, not delivered, or missing an item, contact us here with your order number. Our team will resolve the issue promptly by working with the shipping carrier to track down your package or provide a solution.
If your order arrives damaged, contact us here with your order number and photos of the damaged items. We’ll be happy to replace the product or issue a refund based on your preference.
Some products, like our EVOO, ship separately to prevent leakage during transit. If part of your order is missing, rest assured the second package is on its way. Contact us here if you need assistance tracking it.
Once an order is placed, we cannot reroute it. Please double-check your address before completing your purchase. If you need to update it, contact us here as soon as possible, and we’ll do our best to assist.
Shipping to PO boxes is available within the US, but it involves higher shipping costs and potential delays. Unfortunately, we do not ship to APO/FPO addresses.
Yes! We’re actively expanding our shipping network and recently opened a warehouse in Hong Kong. This serves Hong Kong, Japan, Korea, Mainland China, Malaysia, Singapore, and Taiwan, Australia, and New Zealand. We’re also establishing a European ware
Faster shipping: 2–3 days to Hong Kong, 3–5 days to Japan, Korea, Mainland China, Malaysia, Singapore, and Taiwan. Free shipping: Orders above ~$100 USD qualify for free shipping. No separate taxes or duties: All fees are included in the product pric
Not at this time. As we grow, we may reevaluate. For now, we’re focused on expanding our shipping capabilities and reducing fees for international customers. Stay tuned for updates.
Some countries have customs restrictions that may result in packages being returned to us. We’re working to address these challenges, including opening a European warehouse to resume shipping to impacted countries. If you’d like your country added, l